Casinado Casino Terms and Conditions

These terms form the binding agreement between you and Casinado Casino, the platform we operate at casinado-au.com under a Curaçao licence. We launched in 2023 and run every gaming service on this site under the rules below. Read them before you register; by opening an account you confirm that you accept each clause in full.

Accepting These Terms

By ticking the acceptance box at registration, or by logging in and placing a wager at any time after that, you agree to be bound by these terms in full. The agreement takes effect the moment your account is created and continues for as long as the account stays open. If a single clause conflicts with mandatory law in your jurisdiction, that clause yields to the law and the rest of the agreement stands.

You confirm that you are at least 18 years old, legally capable of entering contracts, and acting on your own behalf. If you do not accept a clause, do not register. If you disagree with a clause after registering, contact our support team at [email protected] before you place further bets.

Who Can Play at Casinado

We permit one account per person, per household, per payment method and per IP address. At registration you must give accurate personal details, including your legal name, date of birth and residential address, and keep them current. We run identity, age and address checks when you sign up and again before your first withdrawal; an account with mismatched or unverifiable details may be suspended until the record is corrected.

You may play only from a country where online gambling is legal for you. Geolocation checks run on every session, and play from the locations below is blocked outright. Using a VPN, proxy or any other tool to disguise your physical location is a material breach of these terms.

• United States, United Kingdom, Netherlands, France, Spain, Belgium, Italy, Sweden, Denmark, Portugal, Lithuania, Latvia, Estonia, Russia, Belarus, Israel, Iran, North Korea, Syria

Deposits, Withdrawals and Verification

Payment methods and limits

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bank Transfer, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals run through Visa, Mastercard, Skrill, MiFinity, Jeton, Bank Transfer and the same crypto options. We charge no fees of our own; your payment provider may apply its own charges.

Verification and dormant accounts

Before your first withdrawal we verify your identity with photo ID, proof of address and proof of your payment method. Verification takes 1 to 3 business days, and withdrawal requests clear only after it finishes. An account with no login and no transactions for 12 consecutive months counts as dormant; we will attempt to contact you first, and if we cannot reach you we may apply a reasonable monthly administration fee to the remaining balance or close the account and return the funds through the original deposit channel.

How Our Bonuses Work

Every bonus we offer carries its own terms, published on the promotion page at the moment you claim it. Wagering requirements must be completed before bonus funds, and any winnings drawn from them, can be withdrawn. Each offer states its own expiry date; if wagering is unmet when the bonus expires, the bonus and related winnings are forfeited.

• While a bonus is active, the maximum bet per spin or round is capped at the level stated in that offer; bets above the cap void the bonus and its winnings.
• Some games contribute a reduced share towards wagering and some are excluded entirely; the contribution table appears with each offer.
• You may hold one active bonus at a time unless the specific offer says otherwise.
• Bonus funds are not withdrawable cash and hold no cash value before wagering completes.
• Repeatedly claiming bonuses across accounts, hedging bets, or low-risk wagering patterns designed to clear requirements count as misuse and void all bonuses and winnings tied to them.

Conduct We Will Not Accept

We investigate suspicious activity with automated and manual checks, and we may suspend an account while a review runs. The following conduct is prohibited at all times:

• Opening or controlling more than one account, or lending your account to another person.
• Chargebacks, payment reversals, or disputes of deposits you have already wagered.
• Fraud, false registration details, or forged documents at verification.
• Collusion or coordinated play against other players or against our platform.
• Bots, scripts, automated tools, or any form of non-human play.
• VPNs, proxies, or other tools used to bypass our country restrictions.
• Money laundering, or deposits made from payment instruments that do not belong to you.

What happens after a breach

Where we confirm a breach, we may void related bets, forfeit the account balance, close the account, and report the matter to the licensing authority and the payment providers involved. We return unspent deposits from accounts closed under this clause, minus amounts already wagered and any winnings forfeited under these terms.

Your Right to Set Limits

You can set deposit limits, loss limits and session reminders in your account settings, and each tool takes effect immediately. You can also request a cool-off period or full self-exclusion through our support team for a fixed term of your choosing; once self-exclusion begins, we block access for the whole term and stop all marketing communication to you.

Our staff are trained to notice signs of gambling harm. Where we see them, we may contact you, apply protective limits, or suspend play pending a conversation with you. If gambling stops being fun, call Gambling Help Online on 1800 858 858, a free and confidential service available around the clock.

Closing Your Account

Complaints and governing law

You can close your account at any time via live chat or by emailing [email protected]. We settle any remaining balance under the withdrawal rules above before closure completes. We may close or suspend an account for breach of these terms, failed verification, or where a regulator or the law requires it.

Complaints go first to our support team, reachable 24/7 by live chat and email. If a complaint is not resolved to your satisfaction within 14 days of escalation, you may refer it to the Curaçao licensing authority. These terms are governed by the laws of Curaçao, and disputes we cannot settle directly are heard by its competent courts.

When We Update These Terms

We review and update these terms regularly. When we make a material change, we notify registered players by email or an in-site notice at least 7 days before the change takes effect; minor or clarifying edits apply on publication. The effective date appears at the top of this page.

If you keep playing after a change takes effect, the updated terms govern your account. If you disagree with a change, close your account before the effective date and we will settle any outstanding balance under the withdrawal rules in these terms.

Frequently asked questions

How old do I have to be to play at Casinado Casino?

At least 18, or older if the law where you live sets a higher minimum gambling age. We verify age at registration and again before your first withdrawal.

Can I hold two accounts to claim more bonuses?

No. We allow one account per person, per household, per payment method. A second account breaches these terms and both accounts may be closed with balances forfeited.

When do you verify my identity?

We run basic checks at registration and full KYC checks, covering photo ID, proof of address and proof of payment method, before your first withdrawal. Verification takes 1 to 3 business days.

What happens if I use a VPN to play?

We treat it as a material breach of these terms. Geolocation checks run on every session, and accounts caught bypassing country restrictions may be suspended and closed.