Responsible Gaming at Casinado
Gambling at Casinado Casino should stay a form of entertainment, never a way to make money or cope with stress. This page sets out, in plain terms, the tools we give you, the signs we watch for, and the free Australian services you can call on at any hour.
Our Commitment to You
What we do proactively
We hold licence OGL/2023/174/0921 from the Curaçao Gaming Authority, and with that licence comes a duty of care we take seriously. Since launching in 2023, we have built responsible gaming into the platform itself rather than treating it as an afterthought.
Our systems run behavioural checks on play patterns around the clock. Sharp increases in deposit frequency, repeated deposits after losses, or sessions running late into the night can trigger a confidential review by our safer gambling team. If we see cause for concern, we will contact you directly, suggest a limit, or in serious cases pause the account while we talk it through with you.
- Reality check reminders that appear on screen at intervals you choose
- Behavioural monitoring for early signs of harmful play
- Confidential outreach from our safer gambling specialists
- Free access to every limit and exclusion tool from day one, no questions asked
Know the Warning Signs
Signs to watch for
Problem gambling rarely announces itself. It builds quietly, and the person affected is often the last to notice. We ask you to read this list honestly, and if two or more points ring true, treat that as a signal to act.
These signs apply equally to a mate, a partner, or a family member. If someone close to you shows them, starting a calm conversation can matter more than you think.
- Chasing losses by depositing again and again to win back money
- Playing for longer than you planned, or being unable to stop a session
- Hiding the amount of time or money you spend gambling
- Borrowing money, selling items, or using bill money to fund play
- Feeling irritable, anxious, or guilty when not gambling
- Gambling to escape stress, loneliness, or low mood
- Neglecting work, study, or relationships because of gambling
- Lying about wins and minimising losses when others ask
Tools You Can Set Today
Limits and controls
Every tool below is free, available to all registered players, and active within seconds of setting it. You will find them under the Responsible Gaming tab in your account profile; most can also be activated through our live chat, which runs 24/7.
Limits apply the moment you save them, and lowering any limit takes effect instantly. Raising or removing a limit has a waiting period, which is deliberate: it gives you time to reconsider when the urge is strongest.
- Deposit limits: cap the amount you can deposit per day, week, or month, set in your account profile under Responsible Gaming.
- Loss limits: restrict total losses over a set period, so a bad run cannot drain more than you decided in advance.
- Wagering limits: cap the total value of bets you can place in a chosen timeframe.
- Session reminders: on screen reality checks that show time played and net result at intervals from 15 minutes upwards.
- Session timeouts: take a short break of between 6 and 24 hours with one click, no explanation needed.
- Cooling off periods: pause your account for a fixed stretch, from 24 hours up to 30 days, with the option to make it longer.
- Self exclusion: block access to your account for a set term or permanently, explained in full below.
Self Exclusion at Casinado
How exclusion works
Self exclusion closes your account to all play for a period you choose: 24 hours, 7 days, 30 days, 6 months, or permanently. You can request it yourself under Responsible Gaming in your account, or our support team can process it for you via live chat or email at [email protected] at any time of day or night.
During the exclusion period, your account cannot be reopened early, marketing emails stop, and any attempt to open a new account with the same details will be blocked. The exclusion is a commitment between us, and we hold up our end.
| Aspect | What happens |
|---|---|
| Your balance | Remains yours. Any funds in the account at exclusion can be withdrawn via your verified payment method. |
| Open bets | Bets already placed are settled normally and winnings are credited, then available for withdrawal. |
| Bonuses in progress | Bonus funds and progress are paused, not forfeited, for exclusions of 30 days or less. |
| Reactivation | Exclusions of 30 days or less reactivate automatically at expiry. For 6 month terms, you must contact support and complete a 24 hour cooling conversation before access resumes. |
| Permanent exclusion | Cannot be reversed. The account stays closed, and we refund any remaining balance on request. |
Keeping Minors Off Our Platform
Age checks and parental controls
Our platform is strictly for players aged 18 and over. Nobody under that age may hold an account, play in demo mode, or access any real money feature.
We verify age as part of our standard KYC process: photo ID, proof of address, and payment method verification are required, with processing taking 1 to 3 business days. Accounts that fail verification are closed and balances refunded to the source of the deposit.
If minors have access to a shared device at home, keep your login details private and log out after each session. Filtering software adds another layer of protection.
- Net Nanny lets you block gambling content across all devices in the household
- CyberPatrol filters gambling sites by category on family computers
- GamBlock is purpose built to block access to gambling sites and is hard for a minor to disable
- BetBlocker is free and can lock thousands of gambling domains for a set period
Free Help Across Australia
Independent support services
Sometimes the best support comes from outside the platform, from people whose only job is your wellbeing. These Australian services are free, confidential, and available whether you gamble yourself or care about someone who does.
Calling any of them will not affect your account with us, and none of them share your details with us or anyone else without your consent.
| Service | Contact | Details |
|---|---|---|
| Gambling Help Online | 1800 858 858, gamblinghelponline.org.au | National telephone counselling, 24 hours a day, plus free online chat and email support |
| Lifeline | 13 11 14, lifeline.org.au | 24/7 crisis support if gambling has you feeling overwhelmed or hopeless |
| Gamblers Anonymous Australia | gaaustralia.org.au | Free peer support meetings in person and online across all states and territories |
| Financial Counselling Australia | 1800 007 007 | Free, independent financial counselling to help with gambling related debt |
Talk to Our Team
Getting in touch
Our support team operates around the clock, every day of the year, and every agent is trained in responsible gambling procedures. Reach us by live chat for an immediate response, or email [email protected] and we will reply as quickly as we can.
You do not need to be in crisis to contact us about safer gambling. Ask for a limit review, a reality check reset, or simply a short break, and we will act on it without judgement. Requests about self exclusion are always handled with priority, and you never have to explain your reasons.
- Live chat: 24/7, average wait under a minute, responsible gambling requests prioritised
- Email: [email protected], answered every day of the year
- Account tools: Responsible Gaming tab in your profile, available any time you are logged in
Frequently asked questions
How do I set a deposit limit on my Casinado account?
Open your account profile, select the Responsible Gaming tab, and choose daily, weekly, or monthly deposit limits. Changes take effect immediately when lowering a limit, while increases have a waiting period. Live chat can also set a limit for you at any hour.
Can I cancel a self exclusion before it ends?
No. Exclusion periods of 24 hours, 7 days, 30 days, and 6 months cannot be lifted early. Six month exclusions require a cooling conversation with support before access resumes at expiry, and permanent exclusions cannot be reversed at all.
What happens to my balance if I self exclude?
Your money stays yours. Any balance in the account can be withdrawn through your verified payment method, and open bets are settled normally with winnings credited and available for withdrawal.
How old do I have to be to play at Casinado Casino?
You must be 18 or older. We verify age and identity through our KYC process, which requires photo ID, proof of address, and payment method verification before your first withdrawal. Accounts that fail these checks are closed.
Where can I get free confidential help in Australia?
Gambling Help Online is available 24/7 on 1800 858 858 or at gamblinghelponline.org.au, with phone, chat, and email support. Lifeline offers 24/7 crisis support on 13 11 14, and Gamblers Anonymous runs free peer meetings nationwide.